Quick answers regarding your stay, villa amenities, and on-island assistance.
Guest FAQs
The rental price includes full use of the property, high-speed Wi-Fi, fresh towels and linens, and essential amenities. All of our homes are fully equipped to ensure a comfortable and convenient stay.
Yes, our service team will arrange a personalised check-in. If you arrive outside of working hours, please let us know in advance so we can coordinate accordingly. Once your booking is confirmed, you’ll receive an arrival form to complete with guest and travel details so we can prepare everything for your stay.
Check-in is from 3:00 PM, and check-out is by 11:00 AM. Early check-in or late check-out may be possible upon request, subject to availability.
Yes, weekly cleaning is included for most rentals. Additional cleaning can be arranged upon request. For short stays, a final cleaning is always included.
Yes, you can contact our concierge team via our guest application or WhatsApp throughout your stay. They can help with any villa requirements and guarantee a seamless, pleasurable, and unforgettable stay.
Yes, transportation is arranged by Siam Limousine. Once booked, our driver will meet you at the airport arrival hall holding a sign with your name and the Escape Villas logo.
Most of our properties are pet-free to ensure cleanliness and comfort for all guests. However, we do have a few pet-friendly options – please contact us.
Yes, our concierge team can arrange a wide range of experiences, including private tours, island excursions, and local activities through trusted partners. We also offer in-villa services such as private chefs and professional massage treatments—ideal for a luxurious stay at home.
Our maintenance team is on standby. Please feel free to reach out to us, and we will address the issue promptly to ensure your stay remains comfortable.
Yes, a deposit is required to ensure guests take care of the property. It is fully refundable if no damage or excessive cleaning is needed after check-out.